Support
We're here to help. Reach out to us with any questions or concerns.
Contact Us
For any questions, feedback, or support requests, please email us at:
We typically respond within 24 hours.
Frequently Asked Questions
How do I delete my data?
Open the app, go to your Profile screen, and tap the "Delete my data" button. Alternatively, you can email us at [email protected] and we will process your request within 30 days.
Is HeroBook safe for my child?
Yes. HeroBook is designed with children's safety as a top priority. We comply with COPPA, collect minimal data, use no third-party advertising or tracking SDKs, and all content is generated with age-appropriate safeguards. See our Privacy Policy for full details.
What ages is HeroBook for?
HeroBook creates personalized stories for children of all ages, with content automatically tailored to the child's age. A parent or guardian must set up and manage the app.
How do I report a problem?
Email us at [email protected] with a description of the issue, your device type, and app version. We will investigate and get back to you as soon as possible.